Which componentis responsible for pushing the non-voice contacts to Avaya Aura® Agent Desktop?

You have installed an Avaya Aura® Contact Center (AACC) system with Communication Control Toolkit (CCT) and Contact Center Multimedia (CCMM).

Which componentis responsible for pushing the non-voice contacts to Avaya Aura® Agent Desktop?
B . CCMS
C . CCT
D . CMA

View Answer

Answer: A

Explanation:

Reference: https://downloads.avaya.com/css/P8/documents/101061121