Which component should be focused on when troubleshooting this device connectivity issue to VMware Workspace ONE UEM?

A number of enrolled devices have not checked in with VMware Workspace ONE UEM for several days. When the administrator attempted to push a profile to the devices the devices did not check in to receive the profile.

Which component should be focused on when troubleshooting this device connectivity issue to VMware Workspace ONE UEM?
A . UEM Console
B . UAG
C . API
D . Device Services

View Answer

Answer: D

Explanation:

The component that should be focused on when troubleshooting this device connectivity issue to VMware Workspace ONE UEM is Device Services. Device Services is a component of Workspace ONE UEM that handles device enrollment, management, and communication. Device Services also hosts the AWCM service, which is responsible for delivering push notifications to devices. If Device Services is not working properly, devices may not be able to check in with Workspace ONE UEM or receive profiles, commands, or policies3.