Which combination of Einstein for Service features enables this effort?

Universal Containers wants to reduce overall agent handling time minimizing the time spent typing

routine answers for common questions in-chat, and reducing the post-chat analysis by suggesting values for case fields.

Which combination of Einstein for Service features enables this effort?
A . Einstein Service Replies and Work Summaries
B . Einstein Reply Recommendations and Case Summaries
C . Einstein Reply Recommendations and Case Classification

View Answer

Answer: C

Explanation:

Universal Containers aims to reduce overall agent handling time by minimizing the time agents spend typing routine answers for common questions during chats and by reducing post-chat analysis through suggesting values for case fields.

To achieve these objectives, the combination of Einstein Reply Recommendations and Case Classification is the most appropriate solution.