Leads come to Universal Containers from various sources and need to be assigned to the correct sales team. When a lead comes from the APAC region, it can be passed to an external partner if the Sales Director approves the transfer. The partner’s channel manager must be notified when the partner has been assigned the lead.
Which combination of automation tools is needed to meet minimally these requirements?
A . Assignment rules and approval processes
B . Assignment rules, approval processes, and workflow rules
C . Assignment rules and workflow rules
D . Assignment rules, auto-response rules, and workflow rules
Answer: B
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