Which cloud should be used to design an appropriate solution for CK’s users?

Cloud Kicks wants to create an external facing site where users can:

* Manage and submit cases via the web.

* Browse and search Knowledge Base articles.

* Contact Support via lice chat.

Which cloud should be used to design an appropriate solution for CK’s users?
A . Experience Cloud
B . Sales Cloud
C . Marketing Cloud
D . Service Cloud

View Answer

Answer: A

Explanation:

Experience Cloud is the best cloud to design an appropriate solution for Cloud Kicks’ users. Experience Cloud allows the business to create an external facing site where users can manage and submit cases via the web, browse and search Knowledge Base articles, and contact Support via live chat. Experience Cloud also provides branding options, personalization features, and collaboration tools to enhance the user experience and engagement. Experience Cloud integrates with Service Cloud, which is the cloud that provides the case management, knowledge base, and live chat functionalities. Therefore, Experience Cloud is the cloud that enables the design of the user interface, while Service Cloud is the cloud that enables the backend service

processes.

Reference: [Experience Cloud Overview] (https://www.getapp.com/operations-management-software/a/salesforce-1-service-cloud/compare/salesforce-community-cloud/), [Service Cloud Overview] (https://titandxp.com/salesforce-experience-cloud-vs-service-cloud/)