Which Business Rules are part of the Customer Service Management baseline configuration? (Choose two.)

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Which Business Rules are part of the Customer Service Management baseline configuration? (Choose two.)
A . Apply Role by Customer
B . Auto Assessment
C . Change Update to Close
D . Update Case Entitlement

Answer: B, D

Explanation:

Source: https://docs.servicenow.com/bundle/vancouver-customer-service-management/page/product/customer-service-management/reference/r_BRIWCustomerService.html