Which Business Rules are part of the Customer Service Management baseline configuration? (Choose two.)

exams CIS-CSM CIS-CSM exam 1 Comment

Which Business Rules are part of the Customer Service Management baseline configuration? (Choose two.)
A . Apply Role by Customer
B . Auto Assessment
C . Change Update to Close
D . Update Case Entitlement

Answer: BD

Explanation:

Reference: https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/customer-service-management/reference/r_BRIWCustomerService.html