Which aspect of the service request management practice MOST helps to ensure that the practices is efficient?

Which aspect of the service request management practice MOST helps to ensure that the practices is efficient?
A . Service request procedures are automated
B . Service request fulfilment is performed in line with the agreed procedures
C . Service request procedures are optimized
D . Service requests ere fulfilled according to user satisfaction

Answer: A

Explanation:

Automation in service request management significantly improves the efficiency of the practice. Automating repetitive tasks such as logging requests, approvals, and fulfilling standard service requests ensures faster processing, reduces human error, and frees up resources for more complex tasks.

While fulfilment in line with procedures ensures consistency, automation is the key driver of efficiency.

Optimizing procedures and fulfilling requests based on user satisfaction are important but secondary to the benefits gained through automation.