A business analyst (BA) is working with stakeholders at Universal Containers to walk through a potential solution for the lead routing and qualification process. The solution will include automated and manual features.
Which artifact should help the BA illustrate the vision of a solution to stakeholders?
A . Detailed user stories with technical documentation about the existing process
B . Annotated process flows with modifications to an existing process
C . Collected pain points from people who follow the existing process
Answer: B
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