Which area does the Consultant need to consider as part of the recommendation?

Universal Containers plans to implement Crew Management to better support its clients.

Which area does the Consultant need to consider as part of the recommendation?
A . The Preferred Resource service objective is ignored for active Crew Members.
B. Capacity-based scheduling is supported for Service Crews.
C. A service resource can only be 2 member of 2 single Crew
D. Salesforce Field Service considers the Recommended Crew Size when assigning appointments.

View Answer

Answer: A

Explanation:

Crew Management is a feature that allows creating and managing crews of multiple service resources who share the same service appointments[163]. The Preferred Resource service objective is ignored for active Crew Members because it only applies to individual resources and not crews[164]. Capacity-based scheduling is not supported for Service Crews because crews do not have capacity limits and can be assigned unlimited service appointments[165]. A service resource can be a member of multiple crews and can switch between them depending on their availability and skills[166]. Salesforce Field Service does not consider the Recommended Crew Size when assigning appointments because it only considers the Required Crew Size which indicates the minimum number of crew members needed for a service appointment[167].

References:

https://help.salesforce.com/s/articleView?id=sf.fs_service_crews_overview.htm&type=5

https://help.salesforce.com/s/articleView?id=sf.fs_service_crews_limitations.htm&type=5

https://help.salesforce.com/s/articleView?id=sf.fs_service_crews_limitations.htm&type=5

https://help.salesforce.com/s/articleView?id=sf.fs_service_crews_create_edit_delete.htm&type=5

https://developer.salesforce.com/docs/atlas.en-us.api.meta/api/sforce_api_objects_serviceappointment_requiredcrewsize.htm