Which are the key self-service functions of the Customer Support Portal? (Choose three.)

exams CIS-CSM V3 CIS-CSM exam 0 Comments

Which are the key self-service functions of the Customer Support Portal? (Choose three.)
A . Community
B . Knowledge Base
C . Open An Incident
D . Service Catalog

Answer: A, B, D

Explanation:

Reference: https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/success/playbook/self-service-improvement.pdf