Which are the key self-service functions of the Customer Support Portal? (Choose three.)

exams CIS-CSM V2 CIS-CSM exam 0 Comments

Which are the key self-service functions of the Customer Support Portal? (Choose three.)
A . Community
B. Knowledge Base
C. Open An Incident
D. Service Catalog

Answer: A,B,D

Explanation:

Reference: https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/success/playbook/self-service-improvement.pdf