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Which are primary elements of workforce management provided by Genesys WFM?
Which are primary elements of workforce management provided by Genesys WFM?
A . Service Factor
B . Forecasting
C . Scheduling
D . Adherence
E . Mobile Tracking
Answer: B
Explanation:
Reference: http://docs.genesys.com/Documentation/WM/8.5.0/Admin/Forecasting
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