Which approach should a consultant use to ensure that Lightning Knowledge searches only display articles for a service agent’s product specialization?

Which approach should a consultant use to ensure that Lightning Knowledge searches only display articles for a service agent’s product specialization?
A . Create a data category for each product. Assign data categories to service agents.
B . Create an article action for each record type. Assign record types to service agents.
C . Create a permission set for each record type. Assign permissions to service agents.

View Answer

Answer: A

Explanation:

Creating a data category for each product and assigning these categories to service agents based on their product specialization ensures that agents only see relevant articles during Lightning Knowledge searches. This approach streamlines access to information and enhances support efficiency for specific product lines.