Which approach should a consultant recommend in this scenario?

Universal Containers wants to deploy the Service Cloud to its contact centers located across North America, Europe, and Asia. The company wants standardized contact center processes and reporting implemented in its centers worldwide.

Which approach should a consultant recommend in this scenario?
A . Assign a global team of experienced agents and leaders to create a common design template and report structure.
B . Assign teams in each major contact center to design a solution unique to its needs and have an analyst build a combined report.
C . Recommend utilizing out-of-the-box functionality to reduce cost and ensure one worldwide process and reporting.
D . Recommend that the VP of Worldwide Support design a global template to provide a clear vision and standardization.

View Answer

Answer: A

Explanation:

This is the best approach for deploying the Service Cloud to multiple contact centers located across different regions with standardized processes and reporting. By assigning a global team of experienced agents and leaders, you can leverage their expertise and insights to create a common design template and report structure that meets the business requirements and best practices of each region. This way, you can ensure consistency, efficiency, and quality across all contact centers. You can also facilitate communication and collaboration among the global team members and stakeholders.

Verified Reference:

[Best Practices for Implementing Service Cloud]