Which approach should a consultant implement?

exams CRT-261 V1 CRT-261 exam 0 Comments

Universal Containers wants to notify Support Managers when a new case has been untouched for more than two business days.

Which approach should a consultant implement?
A . Define Case Auto-Response Rules.
B . Establish Case Assignment Rules.
C . Create a Process Builder with Scheduled Actions.
D . Configure Case Escalation Rules.

Answer: D