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Which approach should a consultant implement?
Universal Containers wants to notify Support Managers when a new case has been untouched for more than two business days.
Which approach should a consultant implement?
A . Define Case Auto-Response Rules.
B . Establish Case Assignment Rules.
C . Create a Process Builder with Scheduled Actions.
D . Configure Case Escalation Rules.
Answer: A
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The answer should be Configure Case Escalation Rules.