Which approach should a consultant implement?

Universal Containers wants to notify support managers when a new case has been untouched for more than 2 business hours.

Which approach should a consultant implement?
A . Establish Case Assignment rules.
B . Create a Flow with a scheduled path.
C . Configure Case Escalation rules.

View Answer

Answer: C

Explanation:

Case Escalation Rules can be configured to escalate cases that have not been touched within a specified timeframe, such as 2 business hours. This ensures that support managers are notified when a case remains untouched beyond the set threshold, allowing for timely intervention and improved case management.