Which approach should a consultant implement?

Service Cloud Consultant 1 Comment

Universal Containers wants to notify Support Managers when a new case has been untouched for more than two business days.

Which approach should a consultant implement?
A . Define Case Auto-Response Rules.
B . Establish Case Assignment Rules.
C . Create a Process Builder with Scheduled Actions.
D . Configure Case Escalation Rules.

Answer: A

Latest Service Cloud Consultant Dumps Valid Version with 359 Q&As

Latest And Valid Q&A | Instant Download | Once Fail, Full Refund

Instant Download Service Cloud Consultant PDF     Service Cloud Consultant Questions Online Training
Subscribe
Notify of
guest
1 Comment
Inline Feedbacks
View all comments
GokulSarathy
GokulSarathy
3 years ago

Option D

reason : Case escalation rules in Salesforce are used to reassign and optionally notify individuals when a case is not closed within a specified time period

0
Reply