Which approach fulfills this requirement?

A new case type for voiceover requests includes two tasks Edit Script and Record Script Your team has been asked to route Edit Script tasks to editors and Record Script tasks to actors.

Which approach fulfills this requirement?

Available Choices (select all choices that are correct
A . Create one work group for both personas and route to the work group
B. Create one new work queue and spirt the tasks by type
C. Create two new work queues one for editors and one for actors
D. Create two new work groups in Dev Studio that reference one work queue

View Answer

Answer: C

Explanation:

To fulfill this requirement, you can create two new work queues one for editors and one for actors.

Work queues are used to route tasks to groups of users who share similar skills or responsibilities.

You can then route Edit Script tasks to the editors work queue and Record Script tasks to the actors work queue.

Reference: https://community.pega.com/knowledgebase/articles/case-management/88/routing-work-queues