Which application would you place in the blue box?

Refer to the exhibit.

Based on the following features and functions:

• Able to choose the best agent available to handle an outbound contact

• Supports behavior-based past and predicted future behavior for customers and agents

• Supports data trending to determine patterns which is refreshed daily

• POM queries It at that moment In time when It decides on the agent handling a given call

Which application would you place in the blue box?
A . Avaya Intelligent Customer Routing
B . Workspaces for Elite with POM Integration
C . Best Service Routing
D . Afiniti Enterprise Behavioral Pairing

View Answer

Answer: A