Which application would you place in the blue box?
Refer to the exhibit.
Based on the following features and functions:
• Able to choose the best agent available to handle an outbound contact
• Supports behavior-based past and predicted future behavior for customers and agents
• Supports data trending to determine patterns which is refreshed daily
• POM queries It at that moment In time when It decides on the agent handling a given call
Which application would you place in the blue box?
A . Avaya Intelligent Customer Routing
B . Workspaces for Elite with POM Integration
C . Best Service Routing
D . Afiniti Enterprise Behavioral Pairing
Answer: A
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