A Contact Center manager wants an application solution that will identify and determine the caller’s intent through simple customer conversations using speech and self-service. They also want to serve themselves and eliminate geographic boundaries through true enterprise routing.
Which application solution will meet their requirements?
A . Avaya Proactive Outreach Manager
B . Avaya IX™ Workforce Engagement
C . Avaya Intelligent Customer Routing
D . Avaya Call Management System
Answer: A
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