Which app should you recommend?

You need to select an appropriate app for Relecloud.

Which app should you recommend?
A . Dynamics 365 Field Service
B. Dynamics 365 Sales
C. Dynamics 365 Project Operations
D. Dynamics 365 Customer Service

View Answer

Answer: D

Explanation:

Microsoft Dynamics 365 Customer Service is a module for customer service automation that streamlines case and knowledge management, enables personalized customer service with a 360-degree customer view, and provides visibility into customer service department performance with dashboards and reports.

Reference: https://docs.microsoft.com/en-us/dynamics365/customer-service/overview