Which analytics solution should the consultant recommend?

The support manager at Universal Containers wants to see monthly historical metrics for first-call resolution by call center.

Which analytics solution should the consultant recommend?
A . Case report grouped by Call Center
B . Case History report grouped by Call Center
C . Dynamic Dashboard grouped by Call Center

View Answer

Answer: C

Explanation:

A Dynamic Dashboard enables personalized data visualization for each viewer based on their Salesforce role or user specifics. For tracking first-call resolution by call center, a Dynamic Dashboard can be configured to display monthly historical metrics relevant to each call center. This approach allows the support manager to view data specific to each call center, ensuring the metrics are accurate and tailored to the manager’s needs for analysis and decision-making.