Which activity of the ‘service desk optimization’ process ensures that change request are raised where necessary?

Which activity of the ‘service desk optimization’ process ensures that change request are raised where necessary?
A . Service desk improvement communication
B . service desk review
C . Triage the user query and initiate the appropriate activities
D . Service desk improvement Initiation

Answer: B

Explanation:

In the service desk optimization process, a service desk review identifies areas where improvements or changes are needed. If issues or inefficiencies are discovered that require structural or procedural changes, a change request is raised as part of this review process.

Service desk improvement initiation involves starting improvements, but the review process is where the need for change requests is identified.

Service desk improvement communication is about informing stakeholders of improvements, not initiating change requests.

Triage is focused on user queries and does not directly relate to raising change requests for service desk optimization.