Which activity is part of the ‘service request review and optimization’ process?

Which activity is part of the ‘service request review and optimization’ process?
A . Selecting the appropriate service request model
B . Registering suggested Improvements to service request models
C . Enacting the procedures to fulfill the request
D . Deciding on whether to fulfil exceptions lo standard service requests

Answer: B

Explanation:

In the service request review and optimization process, one of the key activities is registering suggested improvements to the service request models. This ensures that the service request process evolves and improves over time based on user feedback and operational efficiency analysis. Selecting the appropriate service request model happens during request categorization, not review and optimization.

Enacting procedures to fulfill the request is part of the execution phase, not the review process. Deciding on exceptions is not a typical activity within the optimization process, which is more focused on enhancing and refining the standard models.