Which activities can agents pick and pull?

Which activities can agents pick and pull?
A . Agents can pick chats from other agents that belong to the same set of skill groups.
B . Agents can pick chat from other agents that belong to the different skill groups.
C . Agents can pick emails from other agents that belong to the same set of skill groups.
D . Agents can pick emails from other agents that belong to the different skill groups.

View Answer

Answer: C

Explanation:

https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/enterprise_chat_email/enterprise_chat_email_12_6_1/User/Guide/ece126_userguide_agent.pdf