Which activities can agents pick and pull?

Which activities can agents pick and pull?
A . Agents can pick chats from other agents that belong to the same set of skill groups.
B. Agents can pick chat from other agents that belong to the different skill groups.
C. Agents can pick emails from other agents that belong to the same set of skill groups.
D. Agents can pick emails from other agents that belong to the different skill groups.

View Answer

Answer: D