Which action should you take to begin troubleshooting?

A clientless SSL VPN user who is connecting on a Windows Vista computer is missing the menu option for Remote Desktop Protocol on the portal web page.

Which action should you take to begin troubleshooting?
A . Ensure that the RDP2 plug-in is installed on the VPN gateway
B . Reboot the VPN gateway
C . Instruct the user to reconnect to the VPN gateway
D . Ensure that the RDP plug-in is installed on the VPN gateway

View Answer

Answer: A

Explanation:

+ RDP plug-in: This is the original plug-in created that contains both the Java and ActiveX Client. + RDP2 plug-in: Due to changes within the RDP protocol, the Proper Java RDP Client was updated in order to support Microsoft Windows 2003 Terminal Servers and Windows Vista Terminal Servers.

Source: http://www.cisco.com/c/en/us/support/docs/security/asa-5500-x-series-next-generation­firewalls/113600-technote-product-00.html