Which action should a Solution Architect recommend for UC to enab4e service managers to track customer satisfaction based on the technician and the job?

Universal Containers (UC) wants to ensure its field technicians are interacting with customers in a professional manner. The sales department already uses a third-party survey tool.

Which action should a Solution Architect recommend for UC to enab4e service managers to track customer satisfaction based on the technician and the job?
A . Use the existing survey tool by integrating the responses to the Service Appointment and Service Resource record.
B. Build a Salesforce Survey to send out after each service appointment and integrate that data with the third-party survey tool.
C. Select an AppExchange app that sends a survey to each customer after a work order is completed.
D. Use the existing survey tool by integrating the responses to Case number and User record.

View Answer

Answer: A