Which action should a Customer Success Manager take when the product utilization score is not improving?

Which action should a Customer Success Manager take when the product utilization score is not improving?
A . Conduct customer interviews to understand current adoption barriers and develop a solution plan.
B . Engage the sales team to upsell the solution and offer options and product diversity to the customer.
C . Review the support case history to identify product quality or customer education issues.
D . Contact the product operations team to review the telemetry and offer insights to the customer.

View Answer

Answer: A