Which action prepares them for the customer introduction meeting?

A Customer Success Manager was assigned a strategic new account.

Which action prepares them for the customer introduction meeting?
A . Engage with the account team to understand the expansion opportunities.
B . Perform a deep analysis of all the sales orders to the past 24 months.
C . Document customer’s current technical escalations.
D . Speak the internal contacts to understand the customer’s priorities and sentiment.

View Answer

Answer: C