Which action in a contact center allows agents to transfer interactions seamlessly without requiring them to remember the destination?

Which action in a contact center allows agents to transfer interactions seamlessly without requiring them to remember the destination?
A . Consult Transfer
B . Invoke Secureflow
C . Blind Transfer
D . Schedule Callback

View Answer

Answer: A

Explanation:

The Consult Transfer action in a contact center allows agents to transfer interactions seamlessly without needing to remember the destination. This type of transfer allows the agent to consult with the destination party before completing the transfer, ensuring that the interaction is handled smoothly and that the receiving party is fully informed.

This feature is particularly useful in complex customer service scenarios where context needs to be

preserved during the transfer.

Reference: Genesys Cloud CX Interaction Management Documentation​.