Where should a service agent go first to view process exceptions related to a specific Order?

Where should a service agent go first to view process exceptions related to a specific Order?
A . Order Record – Process Exception Details Tab
B . Change order Record – Related Tab
C . Order Record – Details Tab
D . Order Summary Record – Related Tab

View Answer

Answer: A

Explanation:

The best place for a service agent to go first to view process exceptions related to a specific Order is the Order Record – Process Exception Details Tab. This tab shows a list of process exceptions that occurred during the order lifecycle, such as errors in payment authorization, inventory allocation, fulfillment location assignment, etc. The service agent can use this tab to identify and resolve the issues that affect the order processing.

Reference: https://help.salesforce.com/s/articleView?id=sf.om_process_exception_details.htm&type=5