Where must a Dialed Number be mapped within CCE?

Where must a Dialed Number be mapped within CCE?
A . Call Type, which in turn points to a scheduled Routing Script
B . Precision queue
C . Skill group
D . Media Server

View Answer

Answer: A

Explanation:

A Dialed Number must be mapped within CCE to a Call Type, which in turn points to a scheduled Routing Script. This allows CCE to route calls based on the dialed number and apply different treatments and reports for different call types. Reference = Advanced Administration and Reporting of Contact Center Enterprise (CCEAAR), page 2