Where are the Agent Desktop callback minimum and maximum timers configured?
During contact handling, agents can create a callback to a customer.
Where are the Agent Desktop callback minimum and maximum timers configured?
A . Agent Desktop Configuration, Default Closed Reasons
B . Agent Desktop Configuration, General Settings
C . Agent Desktop Configuration, Resources
D . Agent Desktop Configuration, User Settings
Answer: D
Explanation:
Reference: https://downloads.avaya.com/css/P8/documents/101017384
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