You are a Dynamics 365 for Customer Service administrator.
You need to deactivate entitlements.
When should you deactivate entitlements? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.
A . A customer’s entitlement has ended and no more support is desired.
B . A customer renews an entitlement for 100 more hours or one year.
C . A customer calls and wants to know how many hours of support remain.
D . The customer must change remaining support hours from all email support to one-half email support and one-half phone support.
E . You need to add notes to the customer’s entitlement.
Answer: DE
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