When quality is measured in terms of structure the focus is on the relatively static characteristics of the individuals who provide care and of the settings where the care is delivered. These characteristics include ____________ of professionals who provide care and the adequacy of the facility’s equipment, and overall organization.

When quality is measured in terms of structure the focus is on the relatively static characteristics of the individuals who provide care and of the settings where the care is delivered. These characteristics include ____________ of professionals who provide care and the adequacy of the facility’s equipment, and overall organization.
A . Education
B. Training
C. Certification
D. A, B and C

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Answer: D