When an end user logs an incident in SAP Service Cloud, what can the administrator do to manage the incident? Note: There are 2 correct answers to this question.

When an end user logs an incident in SAP Service Cloud, what can the administrator do to manage the incident? Note: There are 2 correct answers to this question.
A . Change the priority to Escalated.
B . Set the action to Propose Solution.
C . Maintain the Incident Context.
D . Push the incident to SAP Service Cloud support.

View Answer

Answer: A B