When a sales representative faces an objection, what is an effective first step to overcome it?

When a sales representative faces an objection, what is an effective first step to overcome it?
A . Provide an additional demonstration based on the objection.
B . Explain policies and procedures that solve the objection.
C . Acknowledge the objection and ask follow-up questions.

View Answer

Answer: C

Explanation:

Acknowledging the objection and asking follow-up questions is an effective first step to overcome an objection from the customer. Acknowledging the objection helps to show empathy and respect for the customer’s concerns, as well as to avoid confrontation or defensiveness. Asking follow-up questions helps to understand the root cause, scope, and impact of the objection, as well as to clarify any misunderstandings or misinformation.

Reference: https://www.salesforce.com/resources/articles/sales-objections/#sales-objections-handling