When a call arrives on a Routing Point and needs to be delivered to an Agent with a specific skill, which Genesys Solution actually decides who will receive the call?

When a call arrives on a Routing Point and needs to be delivered to an Agent with a specific skill, which Genesys Solution actually decides who will receive the call?
A . Workforce Management
B . Outbound Contact
C . Universal Routing
D . Solution Reporting

View Answer

Answer: A

Explanation:

Reference: http://docs.genesys.com/Documentation/Composer/8.1.3/Help/RoutingFAQs