What’s the common task associated with customer complaints or loss of revenue?

You are the business analyst in your organization. Management comes to you with a customer complaint that they’d like you to analyze.

What’s the common task associated with customer complaints or loss of revenue?
A . Stakeholder assessment of implementation
B . Issue management and identification
C . Evaluation of a business need
D . Capability assessment

View Answer

Answer: C

Explanation:

When there are customer complaints, loss of revenue, or new market opportunities, the best course of action is the evaluation of a business need.

Answer. D is incorrect. Capability assessments are useful, but they happen after defining and evaluating the business need.

Answer. B is incorrect. Issue management and identification cannot be the best answer for understanding and research customer complaints.

Answer. A is incorrect. Stakeholder assessment of implementation is not a valid business analysis activity.