What would you recommend as a preferred approach to building services in their service catalog?

An IT organization for a medium sized grocery retailer is considering adopting ITaaS. They are interested in offering services to the lines of business through a service catalog. As a first step, they performed an inventory of all existing IT capabilities.

What would you recommend as a preferred approach to building services in their service catalog?
A . Dedicate resources to build perfect services that go beyond customer needs
B . Offer services that are of highest priority to IT in the service catalog
C . Use an agile, iterative way to quickly build services through a phased approach
D . Offer all IT capabilities as services to the customer to provide greater choice

View Answer

Answer: B