What would be an effective first step in troubleshooting this issue?

A user is experiencing issues with the slow loading of files from a mapped OneDrive folder.

What would be an effective first step in troubleshooting this issue?
A . Increase the user’s bandwidth by upgrading their internet plan
B . Check if the files are set to "Always keep on this device" and adjust if necessary
C . Convert all files to a different format that requires less space
D . Reinstall the OneDrive application on the user’s device

View Answer

Answer: B

Explanation:

Correct Answer. B. Check if the files are set to “Always keep on this device” and adjust if necessary OneDrive’s “Always keep on this device” setting ensures files are stored locally and synched with the cloud, which can slow down file access if the local drive becomes overloaded. Adjusting this setting can help manage local storage and improve file loading times.

Option A is incorrect because while bandwidth might be a factor, it’s more efficient to first check settings that could be causing unnecessary data usage.

Option C is incorrect because converting file formats is a drastic step that doesn’t directly address the potential causes of slow loading within OneDrive.

Option D is incorrect because reinstalling OneDrive should be a last resort after settings adjustments and other troubleshooting steps have been tried.