What will happen in the CMDB?

Assuming the Apache Web Server Identification Rule (CI Identifier) is configured as shown with the following Criterion attributes:

✑ Class

✑ Configuration file

✑ Version

Yesterday, an Apache Web Server CI was discovered as part of Service Mapping. Today, the application owner upgraded the Apache Web Server to a different version and reran discovery of the service.

What will happen in the CMDB?
A . A duplication error will occur.
B . A new Apache Web Server CI is created.
C . The existing Apache Web Server CI will be reconciled with the upgraded Apache Web Server CI and its version will be updated.
D . The Apache Web Server CI will be reclassified as a Web Server C

View Answer

Answer: C

Explanation:

Reference: https://docs.servicenow.com/bundle/paris-it-operations-management/page/product/service-mapping/task/t_CreateCITypeForSM.html