What will happen if the prospect is removed from the suppression list?

After a prospect completes steps 1-5 of a 10-step engagement studio program, the prospect is added to one of the engagement studio program’s suppression lists.

What will happen if the prospect is removed from the suppression list?
A . The prospect will begin the engagement studio program again on step 1.
B . The prospect will be also be removed from the recipient list of the program.
C . The prospect will continue on the engagement studio program onto step 5.
D . The prospect will continue on the engagement studio program onto step 6.

View Answer

Answer: D

Explanation:

According to the Salesforce documentation, when a prospect is added to a suppression list in an engagement studio program, the prospect is paused from receiving any further emails or actions from the program. However, the prospect’s progress in the program is not reset or removed. If the prospect is removed from the suppression list, the prospect will resume the program from where they left off, which is the next step after the last completed step. In this case, the prospect will continue on the engagement studio program onto step 6.

Reference: Salesforce documentation