A Sale5force Architect is asked to engage and help facilitate a journey mapping workshop with a strategy designer. The architect is unsure how it will help in the creation of deliverables they are required to produce.
What value should the architect get by engaging in this workshop?
A . A journey map allows for the creation of a solution architecture diagram.
B . A journey map will allow the developers to start building.
C . A journey mapping exercise will provide ail of their technical requirements.
Answer: C
Explanation:
A journey map is a tool that helps the architect engage and facilitate a journey mapping workshop with a strategy designer. A journey map is a visual representation of the customer’s experience with a product or service, from their perspective. It helps identify the customer’s needs, goals, pain points, emotions, and touchpoints across different stages of their journey. It also helps inform the design and development of solutions that meet the customer’s expectations and improve their satisfaction.
Reference: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/conduct-a-journey-mapping-session
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