What two issues can be identified in the system queue management landing page using the status?

your application queues items for a standard agent a case has not been updated as expected by the agent. on the system queue management landing page the queue status for each item us available.

What two issues can be identified in the system queue management landing page using the status? (choose two)
A . the agent failed when processing the item.
B . the agent is scheduled to process the item in the future.
C . the agent schedules were disabled.
D . the agent is not configured for optimistic locking.

Answer: A B