What three recommendations should a Technical Consultant provide to the city to handle complaints from residents and tie them back to existing residential construction permits?

A resident in the city of Richdale has concerns about unnecessary debris from construction at a nearby residence and has filed a complaint with the city. The city uses Public Sector Solutions for LPI (Licensing, Permitting & Inspections) to manage residential construction permits.

What three recommendations should a Technical Consultant provide to the city to handle complaints from residents and tie them back to existing residential construction permits?

A. Link Inspections and Visits to Permit Applications

B. Configure Inspections and Visits

C. Link Cases to Permits

D. Configure Action Plans on Cases and Permits

E. Set up Business Rules Engine (BRE) to determine Complaint validity.

View Answer

Answer: A,C,D

Explanation:

To handle complaints from residents and tie them back to existing residential construction permits using Public Sector Solutions for LPI, a Technical Consultant should provide the following three recommendations to the city:

A. Link Inspections and Visits to Permit Applications

This allows for a clear association between the permit application and any subsequent inspections or visits that occur as a result of a complaint, ensuring traceability and accountability.

C. Link Cases to Permits

By linking cases (which could represent complaints) directly to the relevant permits, the city can easily track and manage complaints related to specific construction projects.

D. Configure Action Plans on Cases and Permits

Action plans can be set up to standardize the response to complaints, ensuring that each step, from initial review to resolution, is followed according to the city’s policies.

These recommendations would help the city to efficiently manage and respond to resident complaints, maintain a connection between the complaints and the related permits, and uphold a structured process for addressing each complaint. Setting up the Business Rules Engine (BRE) to determine complaint validity (E) might be useful in assessing the complaints, but it doesn’t directly link complaints to permits. Configuring Inspections and Visits (B) is a general action that does not specifically address the complaint management process.